Frontier Airlines is taking all the necessary steps to help those with disabilities fly safely and comfortably with their service dog or emotional support animal. But as with all airlines, Frontier does require some information so they can better accommodate the passenger and their emotional support animal.
Let’s talk about the policies of Frontier airlines as they pertain to both Service Animals and Emotional Support Animals (ESA).
UPDATED November 8, 2019, to reflect Frontier Airlines’ new Emotional Support Animal policy
Frontier Airlines Emotional Support Animal Requirements
If you need to fly with your emotional support animal, Frontier Airlines will do their best to accommodate you. However, they do ask for some specific information in the form of an ESA Letter from a licensed mental health professional. This letter must include the following information and written on your mental health professional’s letterhead;
- Your mental or emotional disability must be recognized in the Diagnostic and Statistical Manual of Mental Disorders (DSM V).
- The license type held by your mental health professional, the jurisdiction in which it was issued and the date.
- Confirmation that you qualify for an Emotional Support Animal based on the ACAA
- This letter is only valid for one year and will need to be renewed annually
When traveling on Frontier Airlines with an emotional support animal, the ESA must be seated on your lap or in an airline-approved carrier that fits under your seat. If your ESA is larger in size, the animal may sit underneath your legs but the animal cannot block the aisle way. You are only allowed one ESA per person, or you may purchase an extra seat.
Frontier has the following additional requirements for emotional support animals:
- Only dogs and cats
- One animal per customer
- Animals must be 4 months old and older
You will also be required to have full control over your ESA at all times, or you could be denied.
Get your ESA documentation today. Click the link below to get started.
Frontier Airlines Documents for Emotional Support Animals
(Effective for travel beginning November 1, 2019)
Frontier requires that you complete and submit your ESA letter and Frontier ESA Forms at least 48 hours before departure.
- Frontier Medical/Mental Health Professional Form completed by a customers’ licensed medical/mental health professional (valid for 1 year from the date signed) identifying:
- The Passenger has a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders – (DSM IV or V)
- The Passenger needs the emotional support or psychiatric service animal as an accommodation for air travel and/or for activity at the passenger’s destination
- The individual providing the assessment is a licensed mental health professional or medical doctor, and the Passenger is under his or her professional care
- The date and type of mental health professional’s or medical doctor’s license and the state or other jurisdiction in which it was issued
- Frontier Animal Behavior Acknowledgment Form signed by the customer identifying:
- The ESA has been trained to behave in a public setting and takes direction upon command
- That if the ESA acts inappropriately it will be considered not acceptable for air travel and will be removed from the aircraft
- Customer liability for the conduct of the ESA
- Veterinary Health Form
- Signed by your veterinarian
- Veterinarian’s license information
- Rabies vaccine information for your animal
What Kind of Animals are Allowed on Frontier Flights?
Dogs and cats are the only animals accepted as emotional support animals on Frontier Airlines. Frontier Airlines only allows one (1) emotional support animal per person. The ESA must either be in a carrier or on a leash at all times.
International Travel with an ESA
Emotional support animals are allowed on all flights to and from all domestic and international destinations but are restricted by the international destination’s country-specific regulations. All travelers flying internationally with an ESA are responsible for researching and complying with the local country’s laws, requirements, and/or procedures with respect to the acceptance of the animal.
Frontier Airlines Service Dog Policy
When booking a flight with Frontier Airlines be sure to let them know in advance that you will be traveling with a service dog, so they can make the necessary arrangements. Once you arrive at the airport, you will be required to have the following information readily available.
- Service Dog ID in the form of verbal confirmation, service canine vest, harness, cape and/or backpack, as well as your dog’s identification card.
- Be prepared to explain what tasks the dog provides and you may want to disclose what training it has received.
Service animals in training may also be welcomed though you should request an ESA Letter from your LMHP
When in the cabin of the aircraft, small dogs will be allowed to sit on your lap, as long as it is not “spilling over” onto the other seat. If your service dog is a larger size, it may sit on the floor in front of your feet. Service animals are not allowed in the emergency exit rows.
Note: Frontier Airlines asks that all service dogs be leashed or harnessed for the duration of your flight. This airline also reserves the right to refuse a service animal based on its behavior. Untrained or unruly dogs can be considered a threat to the other passengers, and therefore they will not be allowed into the cabin of the airplane.
Frontier Airlines and Assistance Animals
This airline will do their best to accommodate you and your service dog or emotional support animal. However, to make your travel experience a pleasant one, be sure to follow their policies and procedures.
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