UPDATED October 1, 2018, to reflect Frontier Airlines’ new Emotional Support Animal policy
(Disclaimer: The information below is for educational purposes and should be confirmed directly with the airline. ESADoctors.com is not associated or affiliated with this airline or any of their subsidiaries.)
Frontier Airlines is taking all the necessary steps to help those with disabilities fly safely and comfortably with their service dog or emotional support animal. But as with all airlines, Frontier does require some information so they can better accommodate the passenger and emotional support animal.
Let’s talk about the policies of Frontier airlines as they pertain to both Service Animals and Emotional Support Animals (ESA).
Frontier Airlines Emotional Support Animal Requirements
If you need an emotional support animal, Frontier Airlines will do their best to accommodate you. However, they do ask for some specific information in the form of a letter from your attending mental health professional. This letter must include the following information and written on your physician’s letterhead;
- Your mental or emotional disability must be recognized in the Diagnostic and Statistical Manual of Mental Disorders (DSM IV or V).
- The license type held by your mental health professional, the jurisdiction in which it was issued and the date.
- Documentation that you need the ESA for the flight or at your final destination.
- This letter is only valid for one year.
When traveling on Frontier Airlines with an emotional support animal, it must be seated on your lap or in an airline approved carrier that fits under your seat. You are only allowed one ESA per lap, or you may purchase an extra seat.
Note: Frontier does not accept the following species of animals in the cabin of the aircraft; rodents, reptiles, insects, hedgehogs, rabbits, sugar gliders, non-household birds or improperly cleaned and/or animals with a foul odor.
You will also be required to have full control over your ESA at all times, or you could be denied.
Get your ESA documentation today. Click the link below to get started.
Frontier Airlines Documents for Emotional Support Animals
(Effective for travel beginning November 1, 2018)
- Frontier Medical/Mental Health Professional Form completed by a customers’ licensed medical/mental health professional (valid for 1 year from date signed) identifying:
- The Passenger has a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders – (DSM IV or V)
- The Passenger needs the emotional support or psychiatric service animal as an accommodation for air travel and/or for activity at the passenger’s destination
- The individual providing the assessment is a licensed mental health professional or medical doctor, and the Passenger is under his or her professional care
- The date and type of mental health professional’s or medical doctor’s license and the state or other jurisdiction in which it was issued
- Frontier Animal Behavior Acknowledgment Form signed by the customer identifying:
- The ESA has been trained to behave in a public setting and takes direction upon command
- That if the ESA acts inappropriately it will be considered not acceptable for air travel and will be removed from the aircraft
- Customer liability for the conduct of the ESA
What Kind of Animals are Allowed on Frontier Flights?
Dogs and cats are the only animals accepted as emotional support animals on Frontier Airlines. Frontier Airlines only allows one (1) emotional support animal per person. The ESA must either be in a carrier or on a leash at all times.
International Travel with an ESA
Emotional support animals are allowed on all flights to and from all domestic and international destinations but are restricted by the international destination’s country-specific regulations. All travelers flying internationally with an ESA are responsible for researching and complying with the local country’s laws, requirements, and/or procedures with respect to the acceptance of the animal.
Frontier Airlines Service Dog Policy
When booking a flight with Frontier Airlines be sure to let them know in advance that you will be traveling with a service dog, so they can make the necessary arrangements. Once you arrive at the airport, you will be required to have the following information readily available.
- Dog ID in the form of a service canine vest, harness, cape and/or backpack, as well as your dog’s identification card.
- Be prepared to explain what tasks the dog provides and the training it has received.
Service animals in training are also welcome as long as they are accompanied by a certified trainer.
When in the cabin of the aircraft, small dogs will be allowed to sit on your lap, as long as it is not “spilling over” onto the other seat. If your service dog is a larger size, it may sit on the floor in front of your feet. Service animals are not allowed in the emergency exit rows.
Note: Frontier Airlines asks that all service dogs be leashed or harnessed for the duration of your flight. This airline also reserves the right to refuse a service animal based on its behavior. Untrained or unruly dogs can be considered a threat to the other passengers, and therefore they will not be allowed into the cabin of the airplane.
Frontier Airlines and Assistance Animals
This airline will do their best to accommodate you and your service dog or emotional support animal. However, to make your travel experience a pleasant one, be sure to follow their policies and procedures.
Qualify for an emotional support animal online.
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