Frequently Asked Questions (FAQ)

Top Frequently Ask Questions.

  1. Is my pet an emotional support animal?
  2. Does my pet qualify as an emotional support animal?
  3. How do I register my pet as an emotional support animal? Do I have to register my emotional support animal?
  4. Do I need a vest for my emotional support dog?
  5. Can my landlord refuse my request to accommodate my emotional support animal?
  6. Can I qualify for more than one emotional support animal?
  7. Can my landlord charge me an extra fee for my emotional support animal?
  8. Can I bring my emotional support animal on the plane?
  9. What if the airline/apartment requires an additional form?
  10. Can I bring my emotional support animal to hotels, to restaurants, on trains, on busses?
  11. What if my emotional support animal creates a disturbance or destroys property?
  12. What is the refund policy?
  13. I have damaged/lost my original letter. How can I get a new one?
  14. The airline/landlord has a separate document they need filled out. Can you help with this?
  15. For the combo package, it says the letter does not expire, but it also specifies that there is a discounted rate for renewal. What is the renewal fee?
  16. The airline/landlord has specific wording they are requiring in the letter. Can you make adjustments to the letter?

Answers.

  1. Is my pet an emotional support animal/ how to make your pet an ESA
    A: Does your pet provide therapeutic benefits? Is your dog or cat’s companionship helping you get through your emotional, mental and psychological disability? Emotional support animals (ESA) do not require any specific training to be able to provide comfort or emotional support. However, ESA’s should have the basic training that allows them to function well around people and other animals in public.
  2. Does my pet qualify as an emotional support animal
    A: Any pet can qualify as an emotional support animal if the person with disabilities gets comfort from the animal and can facilitate in the person’s needs. Learn more here.
  3. How do I register my pet as an emotional support animal? Do I have to register my emotional support animal?
    A: You are only required to present a valid letter detailing why you require an emotional support animal with you from a licensed mental health professional. Registering your ESA in any database is not required by law.
  4. Do I need a vest for my emotional support dog?
    A: Uniforms, vests, harnesses and identification cards are not required. However, people may prefer to have items that identify their ESA when taking them to public places.
  5. Can my landlord refuse my request to accommodate my emotional support animal?
    A: Only in certain circumstances. If the animal’s accommodation could mean additional administrative costs and other adjustments that would affect housing arrangements, then the landlord might refuse your request. For instance, the animal is disruptive or poses a threat to the health, safety, and property of the other tenants. Make sure to train your ESA so they are not unruly and you are always in control.
  6. Can I qualify for more than one emotional support animal?
    A: There are no laws prohibiting multiple emotional support animals, however, the requirements of accommodation for this are the same. If you need to have more than one ESA, each pet should be well behaved and supported with documents from a licensed mental health professional. You must also be capable of providing care and attention to all of your ESAs. This is based on the recommendation of your therapist.
  7. Can my landlord charge me an extra fee for my emotional support animal?
    A: No. Under the regulations stipulated by the HUD, tenants with assistance animals, including emotional support animals, are not required to pay extra fees. However, a tenant can be liable for expenses that arise from damages is caused by the emotional support animal.
  8. Can I bring my emotional support animal on the plane?
    A: Yes. Airlines allow for this and will require an advance notice from the person flying. The pet can either sit on the floor of the plane, the lap of its handler, or on the next seat. Contact the airline to make specific accommodations, especially if you have a large emotional support animal. Your ESA cannot disrupt service (sitting or moving in the aisle or barking).
  9. What if the airline/apartment requires an additional form?
    A: ESA Doctors provides an extra document service if the airline/apartment requires an additional form. It is at the discretion of the therapist whether they can or cannot fill out the form for you. If the therapist cannot fill out the form, for whatever reason, a refund for the extra document service fee will be refunded to you.
  10. Can I bring my emotional support animal to hotels?
    A: The law does not require hotels, restaurants, trains, and busses to accept emotional support animals on their premises, but you could call them ahead of your trip and ask about their policy. Some establishments are open to accepting emotional support animals at their own discretion.
  11. What if my emotional support animal creates a disturbance or destroys property?
    A: The American Disability Act dictates that assistance animals, including emotional support animals, must be handled properly by its owner. They must ensure that the ESA is obedient and can behave well in public. The handler is responsible for the care and supervision of the ESA at all times.
  12. What is the refund policy?
    A: Once your order is placed, there is a $30 cancellation fee if a refund is requested within 24 hours. After 24 hours OR once you have signed the consent form, your order is non-refundable. All Optional 24 Hour Rush Digital Delivery orders are non-refundable. If an exception is made, the rush digital delivery fee is forfeited along with the $30 cancellation fee. Once your order is placed, a licensed mental health professional will reach out to you with a consent form. If you opted in for the 24 Hour Rush Digital Delivery service, it is your responsibility to reply to your therapist with your consent within 24 hours. Once your therapist has received your consent form and they recommend you for an ESA, you will receive a digital copy of your letter within 24 hours. If you do not receive a digital copy of your letter within 1 business day after you have provided your consent, please email us and we are happy to issue you a refund for the additional24 Hour Rush Digital Delivery. If you opt in for this expedited service, your order is non-refundable since your order is immediately processed. If you do not provide your therapist with your consent forms within 24 hours, you will not be issued a refund for the additional expedited delivery fee. Not to worry though, in the case that you do not qualify for an ESA after you provide your signed consent to your assigned therapist, we offer a 100% money back guarantee.
  13. I have damaged/lost my original letter. How can I get a new one?
    A: Once the physical ESA letter is shipped to you, you will be the only one with the original copy of the letter. You may continue to share your digital copy with airlines and landlords even if you damaged/lost the original letter. However, if you would still like a letter with the therapist’s signature in ink, we can process this as an ‘optional document’. Please email us at support@esadoctors.com to process this request.
  14. The airline/landlord has a separate document they need filled out. Can you help with this?
    A: That is no problem at all! We offer this service to our clients who are approved for an ESA letter through us. When you are checking out, please also opt in for the “optional document service”. Once you have submitted your order, please reply to the confirmation email with your extra document. When we send your questionnaire to your therapist, we will send the extra document as well so that your therapist may review both at the same time.
  15. What is the renewal fee?
    A: Combo Plan clients are eligible for a discounted renewal rate of $99 (renewal rate is subject to change). Travel ($149) and Housing ($159) Plan clients are not entitled to a discounted renewal fee and must pay the full fee when renewing. Even if you may only require travel OR housing, it may be beneficial for you to select Combo Plan if you may require a renewal the following year. If you change state of residency, you will no longer be eligible for the discounted renewal rate for your Combo Plan letter.
  16. The airline/landlord has specific wording they are requiring in the letter. Can you make adjustments to the letter?
    All ESA Letters include language that is Federally required. Some airlines and landlords may request additional information on the letter such as, but not limited to: the breed of your ESA, the weight of your ESA, or specific language regarding your evaluation. If you request specific language in your letter, we would be happy to share the request to your therapist. It is at their discretion to make any adjustments to your letter. If the adjustments are approved, we can bill this as an Extra Document fee ($49.95).

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