In this article, we will explain which laws protect owners of emotional support animals (ESAs) and how housing providers and others must comply. We will also review ESA qualification requirements and how you may qualify for an ESA.
Emotional Support Animal Owners are Protected by Two Federal Laws:
What is the Fair Housing Act (FHA)?
Under the federal Fair Housing Act (FHA), which applies to residents in every state, landlords must reasonably accommodate tenants who own emotional support animals, even if the building has a policy that prohibits pets. The U.S. Department of Housing (HUD) issues guidance on how the provisions of the FHA are implemented and enforces Fair Housing rules.
What about State Laws?
Many states, including California, New York, and Florida have their own set of rules that also protect ESA owners in housing. These rules often closely mirror federal FHA rules and have similar protections and requirements.
What is the Air Carrier Access Act (ACAA)?
Before January 11, 2021, airlines were required under the Air Carrier Access Act to let passengers fly with their ESAs in the cabin free of charge. The U.S. Department of Transportation (DOT) issued new rules that allow airlines to no longer recognize emotional support animals on flights. Certain airlines, however, are still accepting emotional support animals on a voluntary basis.
Psychiatric service dogs (PSD) are still protected under the ACAA and all airlines must allow passengers with a PSD to fly in the cabin free of charge. To see if your ESA qualifies as a Psychiatric Service Dog click here.
The Fair Housing Act, with certain limited exceptions, applies to all housing in every state, including rentals, co-ops, and condominiums. To qualify for the benefits and protections afforded by the FHA and to board with your ESA on participating airlines, you must qualify for an ESA letter from a licensed health care provider. A valid ESA letter from a licensed professional is the only way to qualify for an emotional support animal under the FHA.
If you are having a hard time finding a health care provider that is knowledgeable about emotional support animals, ESA Doctors can help connect you to a professional that is licensed for your state. You can start the process of qualifying your current or future animal companion as an emotional support animal by clicking on the link below.
Click here to get started on qualifying for your ESA letter
Emotional Support Animal Housing Law
The Fair Housing Act’s provisions regarding emotional support animals were designed so housing providers could not discriminate against a disabled person’s need for an emotional support animal. Under Fair Housing rules, ESAs are recognized as a type of assistance animal that is a “reasonable accommodation” for a person with a disability such as depression, anxiety or PTSD. ESAs are not considered normal pets under Fair Housing rules, and are thus exempt from restrictions a housing provider may place on pets.
HUD is the government agency that oversees the Fair Housing Act and investigates discrimination complaints against housing providers. HUD releases guidance regarding how landlords and tenants should comply with Fair Housing rules relating to ESAs. HUD issued its most recent guidance in January of 2020.
Under Federal Fair Housing Rules, an ESA is not considered a normal pet. Therefore a building’s policies regarding pets do not apply to an ESA.
Rights of Emotional Support Animal Owners under ESA Housing Rules
Landlords, apartment managers, HOA’s and co-op boards must follow Fair Housing rules and guidance from HUD when it comes to a tenant’s request to live with their ESA. Most types of housing are covered under the FHA, but there are some exceptions for smaller landlords. Most notably, owner-occupied buildings with no more than four units and single-family houses sold or rented by the owner without the use of an agent are exempt from Fair Housing rules regarding ESAs.
Under the Fair Housing Act:
- Housing providers are not permitted to impose breed, weight and size limitations on ESAs.
- Housing providers are not allowed to charge fees or deposits in connection with ESAs.
- Housing providers are not allowed to request detailed information regarding a tenant’s condition or medical history.
- Housing providers can deny an ESA if accommodating the ESA would impose an “undue financial burden” on the landlord or if the landlord determines that the ESA poses a threat to the health or safety of others.
Under HUD guidance, housing providers must consider a tenant’s ESA request and answer within 10 days. Housing providers are permitted to ask for documented proof from the tenant, which comes in the form of an ESA recommendation letter from a licensed healthcare professional. HUD guidance generally requires a good faith dialogue between the housing provider and tenant to resolve any issues surrounding an ESA request. Housing providers that fail to fulfill their obligations under the Fair Housing Act when it comes to ESA requests and unfairly discriminate against ESA owners face potential action from HUD and civil liability.
If you have already qualified for an ESA and possess an ESA letter and are ready to seek accommodation from your landlord, you may find it helpful to read this guide to renting an apartment with your ESA.
Emotional Support Animal Travel Law
Under the DOT’s latest rules, airlines are no longer mandated to accommodate passengers with emotional support animals. That does not mean, however, that ESA owners are left without options. Some domestic and international airlines will still allow your ESA to board the cabin, free of charge.
These disability-friendly airlines accept emotional support animals on flights on a voluntary basis, not because they are required to do so by law. As a result of the DOT’s rule changes that went into effect on January 11, 2021, the DOT’s guidance regarding traveling with emotional support animals issued in 2019 is no longer relevant or applicable.
Airlines that still accept emotional support animals will have their own policy outlining their requirements. Generally, they will require an ESA letter and/or an additional form completed by the therapist who issued the ESA letter. It is strongly recommended that you check in advance with your airline to see what their rules are well ahead of your travel date. You should always contact your airline at least 48 hours before your departure date to ensure you have submitted all of the necessary documentation and have met all of their requirements for traveling with an ESA.
Psychiatric Service Dog Travel Law
With the new Department of Travel rules in place for emotional support animals, there has been an increase interest in psychiatric service dogs. Airlines must accept psychiatric service dogs in the cabin on all flights in and out of the United States. Psychiatric service dogs are similar to emotional support animals, but are trained to provide a service or task for their disabled owner.
In order to fly with a psychiatric service dog (PSD), you must provide documentation for your PSD to the airlines at least 48 hours in advance of your flight. If your flight is longer than 8 hours, you must also provide additional documentation detailing how your animal will relieve itself during the flight.
Rules for Emotional Support Animals on Flights
Airlines that maintain a program for accepting ESAs will have their own policies and restrictions for passengers traveling with emotional support animals. For example, participating airlines generally:
- Will not charge fees in connection with your emotional support animal.
- Will accommodate dogs and cats that are ESAs.
- Can restrict ESAs to one per passenger.
- Will generally not ban an ESA solely because it is a certain breed but will deny boarding if they determine a particular ESA poses a safety or health risk to others.
- Will not apply categorical restrictions on ESAs over a certain weight. However, airlines can deny an animal if they determine the animal is too large or too heavy to be accommodated in the cabin. You should always contact your airline to see how they handle requests for large ESAs.
- May ask that you contact them at least 48 hours before departure to make sure you have all the necessary airline forms submitted.
- May request that your veterinarian completes a form regarding your ESA’s health.
- Will generally deny boarding for ESAs that are “unusual animals” such as snakes, other reptiles, ferrets, rodents, and spiders.
Rules for Psychiatric Service Dogs on Flights
Airlines must follow the rules of the Americans with Disabilities Act (ADA) when accepting psychiatric service dogs. However, there are some limitations for passengers traveling with a PSD.
- Only dogs are accepted as service animals.
- Airlines can require documentation forms to be completed before a flight.
- Airline documents must be submitted at least 48 hours in advance.
- Up to 2 psychiatric service dogs per passenger.
- Animal must be tethered, leashed, or kenneled during the flight.
- Airlines have the right to refuse animals that are unruly or unkempt.
Emotional Support Animal Qualification Requirements
The difference between a legitimate Emotional Support Animal and a pet is a letter from a licensed therapist. Your pet may functionally already be acting as your ESA, but you cannot avail yourself of the rights given to ESA owners until you qualify your pet with an ESA letter. A licensed professional may recommend an ESA if they believe one or more ESAs would help you with a mental illness or emotional disability.
An ESA recommendation letter:
- is written by a licensed health care professional or licensed mental health professional (LMHP);
- states that you suffer from a mental or emotional disability (such as severe anxiety, depression, or phobia) and that the ESA is necessary to alleviate symptoms of your disability;
- must be written on the therapist’s letterhead and be signed and dated; and
- must include the LMHP’s license and contact information so the housing provider or airline can verify the letter
Your pet is not recognized as an ESA in the eyes of the law until you qualify for an ESA letter.
ESA laws also protect the privacy of an ESA owner. Landlords are not allowed to request specific details regarding an ESA owner’s condition, and they cannot ask for medical records or a medical examination. ESA owners have a right to protect sensitive and confidential information regarding their disability.
ESA Letter Renewal Requirements
For purposes of air travel, ESA letters are generally only valid for one year from the issue date. Fair Housing rules are silent when it comes to the issue of whether an ESA letter expires. However, many landlords will insist on a newer ESA recommendation if the letter is more than a year old. In addition, the therapist many not validate an ESA letter or submit additional housing forms if the ESA letter is very dated without a more recent evaluation and letter on file. It is therefore recommended that ESA letters for housing also be renewed at least once a year.
Qualifying for an ESA Letter
If you are having trouble finding a licensed healthcare professional, ESA Doctors can help connect you to a professional that is licensed for your state. The licensed professionals that work with ESA Doctors are aware of federal ESA rules and are familiar with the benefits that emotional support animals can have for their owners. These licensed professionals can help assess whether an emotional support animal is right for you and, if you qualify, can write an ESA recommendation letter that you can submit to your landlord or participating airline.
I have had an ESA dog for four years and she is getting old and starting to have seizures. My doctor wrote me a letter to my landlord for a second ESA dog but they have.denied it. Can they do that? I don’t want to be evicted because I have already got the dog.
We’re sorry to hear about your dog’s health. It’s not clear why your landlord has denied your ESA, but it is not unusual for tenants to have more than one ESA, as long as each is covered by an ESA letter.