The year 2021 started with major news for ESA owners: as of January 11th, 2021, the U.S. Department of Transportation (DOT) no longer requires airlines to accommodate emotional support animals. In the years prior to this rule change, all airlines were required by law to accommodate owners of ESAs with proper documentation from a licensed mental health professional.
This was a disheartening development for millions of ESA owners around the world and a setback for people suffering from invisible disabilities. There was early hope that some U.S. airlines would continue accepting ESAs on a voluntary basis, but as of March 1st, 2021, most if not all U.S. airlines have discontinued their ESA programs. However, some international airlines and international flights will still accept ESAs if the passenger can provide an ESA letter.
This is obviously an unwelcome development for ESA owners. If there is one silver lining in the DOT’s rule change, it’s for owners of psychiatric service dogs. The new DOT rules affirmed the right of passengers with psychiatric service dogs to continue boarding the cabin of flights free of charge. PSD owners who often suffer from the same mental health conditions as ESA owners continue to be protected by the DOT’s rules.
In this article, we’ll review which airlines still have programs to accept emotional support animals (ESAs). We will also discuss the rights of psychiatric service dogs (PSDs) on flights and let you know how you can work with a licensed mental health professional to qualify for a Psychiatric Service Dog Letter.
Good News! All airlines still accept Psychiatric Service Dogs on all flights.
To see if you qualify for a PSD, complete the questionnaire in the link below.
Airlines Accepting Emotional Support Animals
Some disability-progressive and ESA-friendly international airlines still accept ESAs on flights, even though they are not legally obligated to do so. The airlines listed below still accept emotional support animals, but it is important to note that airlines are rapidly changing their ESA policies.
If you have travel plans with your ESA, you should always call ahead to confirm what your airline’s current policy is before booking. Also, ensure that you won’t have any issues on your return flight. If you have an extended stay, it’s entirely possible the airline could change its policies during that time.
Airlines of North America:
International Airlines:
- Air France
- Asiana Air (Flights from/to the United States. However, rules will change.)
- China Airlines (Emotional support dog only.)
- KLM (Emotional support dog only, from 4 months and older.)
- Lufthansa (Flights from/to the United States. ESA’s up to 8 kgs.)
- Singapore Air (Emotional support dog only, from 4 months and older.)
Latam Airlines
Latam Airlines, the largest airline in Latin America, still accepts ESAs on flights to/from Mexico and Colombia, and on domestic flights within Colombia.
Volaris
Volaris has also indicated that it has no plans to discontinue its ESA program. That’s great news for ESA owners who travel to/from Central America and domestic flights within Mexico.
WestJet
WestJet is another option for travelers with an ESA. However, only emotional support dogs are accepted. Westjet has flights in Canada, the United States, Europe, Mexico, Central America, and the Caribbean.
General Requirements for ESAs
To fly with an emotional support animal on participating airlines, you will need an ESA letter from a licensed mental health professional. The LMHP will also need to fill out forms provided by the airline. Most airlines require that ESA documents be submitted at least 48 hours before departure. If you need an ESA letter or airline forms completed, one of the friendly licensed professionals that ESA Doctors work with can help.
Which Airlines are No Longer Accepting ESAs?
Most U.S.-based airlines are no longer accepting emotional support animals as of March 1st, 2021. The following airlines have announced that they do not accommodate emotional support animals anymore:
Airlines of North America:
- Alaska Airlines
- Allegiant Air
- American Airlines
- Air Canada
- Delta Air Lines
- Frontier Airlines
- Hawaiian Airlines
- Jet Blue
- Southwest Airlines
- Spirit Airlines
- Sun Country
- United Airlines
International Airlines:
- Air China
- Air New Zealand
- All Nippon Airways
- Cathay Pacific
- China Eastern Airlines
- China Southern Airlines
- Emirates
- Eva Air
- Korean Air
- Qatar Airways
- Turkish Airlines
Airlines that no longer recognize ESAs will treat your animal companion as a normal pet. Pets are subject to fees and the airline’s restrictions regarding size, weight, and breed. Some pets are not allowed to fly in the cabin and can only travel in cargo. In addition, certain animals may be completely prohibited from flights.
These airlines have severely hampered many ESA owners’ ability to fly, either because the ESA owners can’t afford the fees (which can cost as much as $175 each way) or because their ESA is too large to board the cabin. Before booking any flight with your ESA, you should always call your airline or check their website to confirm whether they still recognize emotional support animals and what their policies for animals are.
What about Psychiatric Service Dogs (PSDs)?
Owners of psychiatric service dogs still have the right to board flights free of charge. Many owners of emotional support animals have asked whether their ESA is also a psychiatric service dog. The answer is no—although it is possible in the right circumstances and with some effort to train an emotional support animal to become a PSD.
The main difference between an ESA and a PSD is that a PSD must be individually trained to perform tasks related to the handler’s disability (for example, retrieving medication, providing pressure therapy during moments of crisis, helping the handler maintain daily routines, etc.). In contrast, ESAs have no specific training requirements and alleviate symptoms of mental illness just through their presence. Also, unlike ESAs, which encompass a wide array of animals, only dogs can serve as psychiatric service animals.
Airlines Accepting Psychiatric Service Dogs
All airlines flying to and from the United States must allow psychiatric service dogs on their flights.
PSDs are allowed to board flights in the cabin free of charge, as long as the passenger submits the DOT’s Service Animal Transportation Form in advance. On the form, the passenger must self-certify that their dog has been trained to perform tasks relating to a disability. PSD owners have a right to privacy and dignity: airlines are not allowed to ask what the passenger’s specific disability is, and they cannot require passengers to demonstrate the task their PSD has been trained to perform. The form also requires the name of the PSD’s trainer, which can be the owner (third-party training is not a requirement for PSDs).
It is technically possible for an emotional support dog to be trained to become a PSD if the handler can meet certain requirements. A PSD must not only be trained to perform tasks relating to the handler’s psychiatric condition but must also be trained to be well behaved in public settings. For individuals interested in owning a psychiatric service dog or existing PSD owners who want additional documentation for peace of mind, ESA Doctors offers a PSD letter service. A licensed mental health professional will evaluate whether you have a disability that qualifies for a psychiatric service dog under the ADA and Air Carrier Access Act. If you qualify, the licensed professional will issue a signed PSD letter. You can get started with a PSD letter by clicking here.
What Does the Future Hold for Assistance Animals and Air Travel?
The DOT’s rule changes were vehemently opposed by many disability advocacy groups and ESA owners throughout the country. The changes were a result of sustained lobbying efforts by airlines who complained about the cost and inconvenience of allowing ESAs to board at no cost.
As mentioned, however, the new DOT rules are permissive and not mandatory. That means airlines can continue to voluntarily allow emotional support animals, even though they are not legally obligated to do so. These airlines would certainly enjoy an advantage with ESA customer loyalty. Nevertheless, most U.S. airlines have ended their ESA programs.
There is also hope that with leadership change at the DOT, regulations regarding ESAs and other types of assistance animals will be reconsidered with a more favorable view towards the disabled. While they may have faced a setback for air travel, ESA owners still enjoy federal rights for housing, and individual states continue to enact additional protections for ESA owners. More individuals and therapists than ever are discovering the benefits of emotional support animals for mental health. The trend towards utilizing ESAs for this purpose is unlikely to slow down.
For owners of psychiatric service dogs, the DOT’s rules confirmed their right to board flights with their animal companion. PSD owners are still protected by federal air travel law, and airlines must continue to accommodate passengers with valid psychiatric service dogs. Hopefully, in the future, ESA owners will win back the same rights.
Qualify for your Psychiatric Service Dog Letter Online

Air France does not allow ESA dogs anymore
Why don’t airlines consider allowing owners to pay for their ESAs? I have a dog that can’t fit in a carrier and I would never put her in cargo. Is this something they are considering?
I totally agree with that comment. My esa weighs slightly over 20 lbs. he is a doodle and has poodle legs. He can get I. A carrier but he cannot comfortably get up and turn around. We travel north and south twice a year. Putting him in a carries from time to entering airport to time leaving destination airport would amount to close to 8 hours. This is animal abuse in my opinion. I would not ever consider my dog travel as cargo. He would be traumatized, as well as I would be traumatized. I feel this is discrimination to both the dog and myself. I truly need my esa to travel. I would be willing to pay his fare if they want but I need him on my lap when I travel. I am not however willing to abuse him for my well being.
Both Lufthansa and KLM have removed their ESA policies as well. This is devastating for those that need to get our ESAs back to the US from international assignments.
DOT’S new ruling is devastating for me and millions of others. I have been flying with my mini poodle for years without problems. He sleeps at my feet or under the seat in front of me. I make sure he is in his space only. You don’t know he’s on board unless you see him. DOT could have grandfathered in the population of pets that are seasoned travelers.Then worked on a resolve for new pet travelers.It is my understanding DOT was created to solve transportation dilemmas. Air travel is for transporting and should not discriminate or exclude well behaved trained
ESA pets . Transporting a 20 pound Poodle in baggage is horrifying to me. I can’t even imagine what it would be like for him or the trauma it could cause him. Airlines and DOT we are all counting on you to come up with a solution that is fair and equitable for you and our beloved pets. If a fee is need I’m in!
I agree with you Annette! I hope something will be done soon.
I agree with you 100% !!!
I got a 9yr. old, 10lb Yorker (like yours been travelling Internationally since he was a baby & even the people sitting beside us would be surprised seeing a dog when lining-up to get off the plane, coz he never made a single sound) … and iF He goes as a cargo, I’ll be a death sentence to him😭
Planning to go late this year but really having hard time finding the right airline.
Wish Everyone having the same problem the Best of Luck🤞🤞🤞
I’m stranded because of this rule change. Southwest Airlines doesn’t seem to care that I flew to destination with an ESA and now I cannot get back home with my dog. Legit ESA with all documentation from psychiatrist. I’m angry, frustrated and stranded.
This is so unfair. I have travelled with my ESA dog back and forth to Florida so many times from Newark and there was never an issue. I had her on my lap the whole time and she is and was so well behaved; never barked, never hear a whimper or anything from her. I cannot and will not shove her in her carrier under the seat. I’m also willing to pay the fee but only if she can sit on my lap. The airlines really need to change this rule ASAP
I was just informed of this development as I tried to download the required documentation on JetBlue website for my trip back home this week and couldn’t find it – so I called.
Both agents (without a care in the world), notified me about the DOT ruling, effective 1/11/21. As I imagine trained on what to say – they very quickly and clearly pointed the finger at the DOT, for the band of ESA in the cabin. The JetBlue agent and the Supervisor I spoke with were very adamant there was nothing JetBlue could do about it and that they were complying with the changes to the DOT.
I pleaded with them, to find a solution to my new found problem but, all I got was the same repeated message.
As a loyal and 20+ frequent/ exclusive flyer and passenger (6 with ESA), on JetBlue – I am beyond disappointed that they chose to abandon their ESAN policy.
In educating myself on this issue I encountered the below statement:
“As mentioned, however, the new DOT rules are permissive and not mandatory. That means airlines can continue to voluntarily allow emotional support animals, even though they are not legally obligated to do so. These airlines would certainly enjoy an advantage with ESA customer loyalty. Nevertheless, most U.S. airlines have ended their ESA programs.” Learning the airlines were not mandated by the DOT, to eliminate ESA is very infuriating. I will continue to seek for a solution to my and everyone on here’s problem but, in the meantime if anyone figures out a way to fight for our rights I will certainly join forces.
I went through this website to fly with Volaris but found that VOLARIS DOES NOT ACCEPT ESA’s anywhere in the US. That includes flights from Mexico to the US or vice versa.
I was able to have my ESA with me for a flight in Mexico, but for the flight from Mexico to the US, my dog had to go under the plane.
I can’t explain how stressful it was and every customer service person I spoke to had a different answer. He had to go under the plane last minute.
Do NOT try to fly with Volaris with your ESA anywhere in the US. You will have to have your dog go under the plane last minute if they are more than 20 pounds. My dog was traumatized after being handled by them and shakes every time he sees a kennel now.
They also don’t let the dogs have any water even for long trips.
That’s so cruel! I wouldn’t never allow that to my two maltipoo. They would die. We need to fight for our right.