ESA Doctors and the licensed health professionals that work with us understand that you may be going through a difficult time, and we endeavor to treat everyone with compassion and respect. We also ask clients to be respectful towards their licensed health professionals and our support team. You hereby agree to the following: I understand that the licensed health professionals and customer service team are people just like me. I promise to abide by the golden rule and remain kind to everyone I speak with. If ESA Doctors or my licensed health professional determines that I have threatened anyone or acted inappropriately, I understand my order will be canceled. I understand that I should only submit an order if I am ready as ESA Doctors and the health professionals they work with have limited capacity. I have read the refund policy
which will be strictly enforced if I need to cancel my order. Cancellations are subject to a fee and refunds will not be issued for landlord or airline denials, or changes in applicable laws or regulations. I have responded to the questionnaire truthfully and understand that my information may be shared with a licensed health professional and support staff.