How to Fly with Your Service Dog on JetBlue Airlines

This article was last updated on October 30th, 2024.

JetBlue welcomes legitimate service dogs, including psychiatric service dogs, in the aircraft cabin at no additional charge. If you have a normal pet, they’ll be subject to size restrictions and fees under JetBlue’s pet policy. Flying with a service dog on JetBlue is straightforward: submit your Department of Transportation (DOT) Service Animal Form at least 48 hours before your flight, ensure your dog is trained and properly harnessed or leashed, and arrive early at the airport for behavior assessment.

In this guide, we’ll cover what you need to do before your flight, on travel day, and during your flight to have a stress-free journey on JetBlue with your service dog.

What to Do Before Your Flight

Complete these 3 steps to fly with your service dog on JetBlue:

Book your JetBlue flight through their website or preferred booking platform.
Submit notification of service animal travel at least 48 hours before departure. JetBlue recommends doing this as soon as you book your reservation.
Choose one of these submission methods:
- Use JetBlue’s online Service Animal Forms Portal
  OR
- Mail a hard copy of the completed DOT form to:
  JetBlue Airways
  Attn: Customer Accessibility
  6322 S 3000 E
  G10
  Salt Lake City, UT 84121 USA

If you book a flight within 48 hours of departure, you can complete the DOT form at the airport with a Complaints Resolution Official (CRO), but arrive early as accommodation depends on reasonable efforts without delaying the flight.

What to Do on Travel Day

Successful travel day management with your service dog on JetBlue starts with early airport arrival—at least 2 hours before domestic flights and 3 hours for international. Bring both digital and physical copies of your DOT Service Animal Form and Portal approval, and pack essentials, including a harness, leash, treats, collapsible water bowl, waste bags, and a familiar blanket or mat for your dog’s comfort.

Before entering security, locate and visit the airport’s animal relief areas, and inform TSA agents you’re traveling with a service dog—you’ll walk through security together while their gear goes through X-ray. At check-in and the gate, airline staff might verify your documentation and assess your dog’s behavior, including their ability to follow commands and remain calm.

What to Do During Your Flight

While you’re in the cabin with your dog, keep in mind that JetBlue has specific service dog rules that must be followed:

Service dogs must be under handler control at all times and must be harnessed, leashed, or tethered
Dogs must remain on the floor space of your purchased seat(s)
Small service dogs may sit in your lap only if they fit completely without touching any part of the seat, tray table, or nearby travelers
Service dogs are never allowed to occupy a seat
Service dogs cannot block aisles or sit in emergency exit rows
For large service dogs or those traveling with two service dogs: You may need to purchase additional seats if the dog(s) cannot fit within your allocated floor space
If you’re flying in JetBlue’s Mint (premium) class, you must forgo the lie-flat feature unless your service dog is small enough to fit fully on your lap, and your service dog must not prevent nearby travelers from using their seat amenities.

JetBlue provides assistance to and from animal relief areas upon request – just ask an airport crew member for help. Note that JetBlue does not accept service animals in training, and if traveling with partner airlines, you’ll need to contact them separately as their policies may differ.

Service dog policies are always changing, so be sure to check JetBlue’s latest policy before flying to make sure you’re in full compliance.