ESA Doctors Client Support

ESA letters should be renewed at least once a year to stay effective.

The quickest way to renew your letter with us is by using the questionnaire link emailed to you near your annual renewal.

If you’d like more details about your specific renewal, like price, any additional add-ons, or questions regarding an inter-state move, please reply to your renewal email, or email us at support@esadoctors.com, or visit https://esadoctors.com/contact-us/. Please use the same email address you used to place your order, so we can verify it’s you.

Contacting the client support team this way helps us quickly and securely access your specific details and assist you sooner.

For the quickest way to get a status update about your specific letter, please email us at support@esadoctors.com, or visit https://esadoctors.com/contact-us/. Please use the same email address you used to place your order, so we can verify it’s you.
Contacting the client support team this way helps us quickly and securely access your specific details and assist you sooner.

Typically, a therapist will contact you within 1 to 2 business days of placing your order.

If you have not heard from them within that time, or you’d like to check-in about your order, please email us at support@esadoctors.com, or visit https://esadoctors.com/contact-us/. Please use the same email address you used to place your order, so we can verify it’s you.

Contacting the client support team this way helps us quickly and securely access your specific details and assist you sooner.

Standard orders take 3-7 business days, but can be sooner. If your order is time sensitive, you can opt-in for expedited digital service which is typically processed within 1 to 2 business days.

If you have already submitted an order and need to upgrade to our expedited service, please email us at support@esadoctors.com, or visit https://esadoctors.com/contact-us/. Please use the same email address you used to place your order, so we can verify it’s you.

Contacting the client support team this way helps us quickly and securely access your specific details and assist you sooner.

We recommend doing so ASAP. The sooner we get your request the more likely it is we can expedite the process.

We’re sorry to hear you want to cancel. We want all our clients to be comfortable with their ESA decisions.

The quickest way to cancel your order, and hear about any specific cancellation fees that may apply to your order, please email us at support@esadoctors.com, or visit https://esadoctors.com/contact-us/. Please use the same email address you used to place your order, so we can verify it’s you.

Contacting the client support team this way helps us quickly and securely access your specific details and assist you sooner.

If you want to learn about what an ESA Letter is, what it includes, how it can help with your housing, and how to securely get one online through a licensed mental health professional, we’d like to help. 

Please visit https://esadoctors.com/esa-letter/, for the most up-to-date information about our process and ESA Letters.

If you’d like to learn about psychiatric service dog letters, and how they differ from emotional support animals, please visit https://esadoctors.com/psychiatric-service-dog-letter/, to learn more about them and whether one may be right for you.

To help you stay safe and avoid ESA scams, we encourage you to visit https://esadoctors.com/know-your-esa-letter-is-legit/, for the most up-to-date information.

For helpful information about emotional support animal housing rights and what the law protects, please visit https://esadoctors.com/hud-housing-rules-emotional-support-animals/, for the most up-to-date information.

For the fastest and most secure support, please email us at support@esadoctors.com, or visit https://esadoctors.com/contact-us/

Contacting the client support team this way, helps us quickly and discretely access your details and assist you sooner.