Hello Friend,

My name is Stephanie and I have an Emotional Support Animal. My ESA’s name is Buddy. He loves long walks, kisses, and eggs with his breakfast.

I qualified for an Emotional Support Animal in 2015 from ESA Doctors and have renewed my letter every year since. Although my battle with severe and sometimes crippling anxiety is still a common occurrence, my ESA has provided me with unmeasurable support and has allowed me to live a more fulsome life.

ESA Doctors is a legitimate service and they deeply care about their client’s well-being and have helped thousands of people, like me, since 2015 – you can see their fantastic reviews audited by a third party. I hope this post helps you better understand their process and see why I recommend ESA Doctors as the best choice.  I am happy to see other people agree with me too.

“Very easy and straightforward process. I like the fact that my paperwork was completed by the same therapist 2 years in a row. It gives a sense of continuity that I am sure is appreciated by the landlord/airline that is requesting the letter or form.”
October 14, 2019 by Vanessa (MA, United States)

ESA Doctors is your best option to qualify for a legitimate and verifiable ESA letter online. ESA Doctors connect clients to real licensed mental health professionals that are qualified to write ESA recommendations. The LMHPs they work with ensure their own compliance with federal and state ESA laws so you can feel protected.

If you have any additional questions, you can contact the support staff at support@esadoctors.com. If you need an ESA letter, you can submit your request below. 

Updated: November 2019

I am here to answer some of the most common questions ESA Doctors receives.

I understand that applying for an ESA letter might feel scary, it can be difficult to talk about your mental or emotional issues and reach out for help. It can also feel daunting to pick from the many providers of ESA services online, some of whom are not as reliable as others.

Question #1 – What is an ESA letter and is ESA Doctors legit?

Yes! ESA Doctors is a legitimiate service. 

ESA Doctors follows all rules and regulations associated with qualifying for an Emotional Support Animal.

If the licensed mental health professional (“LMHP”) that ESA Doctors pairs you with believes you could benefit from the healing power of an ESA, they will write you a recommendation letter. This recommendation note is known as an ESA letter.

An ESA letter is  –

  • A document written by a licensed mental health professional on their official letterhead.
  • The letter will also have the LMHP’s contact and licensing details on it. A landlord or airline will be able to verify the LMHP’s credentials and confirm that the LMHP wrote the letter for you.

This is one way you can distinguish between a legitimate provider like ESA Doctors and other providers. ESA Doctors matches its clients directly with mental health professionals qualified to write ESA letters. If you qualify, your ESA letter will contain special legal language that confirms your pet as a verifiable Emotional Support Animal.

Question #2 – What special rights do ESA’s have?

Emotional Support Animals have two special rights under federal law. Below is a quick summary of these legal rights, you can see these links for additional information: Airline Travel Rights and ESA Housing Rights.

Emotional support animals can live and travel with their handlers.

Emotional support animals can live and travel with their handlers.

1). Air Carrier Access Act – The ACAA allows you to travel in the cabin of the airplane with your ESA. You are not required to pay an additional fee for your ESA. You will not be allowed to sit in the emergency exit rows and you must have full control over your ESA at all times. Airlines are allowed to deny transport to an animal if it poses a direct threat to the health or safety of others.

Airlines cannot discriminate against an ESA because it is a certain breed, such as a Pit Bull.

The Department of Transportation has stated that there is no evidence that an animal poses a threat simply because of its breed. The DOT also does not allow categorical weight bans, but the ACAA does allow airlines to determine “whether the animal is too large or too heavy to be accommodated in the cabin….” Under this rule, an animal may be disallowed from the cabin if it is too large or too heavy to be comfortably accommodated in the aircraft.

In 2019, the Department of Travel issued updated guidance on the Air Carrier Access Act for flying with an Emotional Support Animal. The new update provides clarity to ESA owners on what is allowed and not allowed on flights.

2). Fair Housing Laws – The Fair Housing Act and related guidance from the Department of Housing protects ESA owners from housing discrimination. ESA owners are not required to pay a pet fee or a separate pet deposit, and are exempt from pet exclusion rules (you can live in “no-pet” buildings).

Your landlord cannot deny your ESA based solely on breed, weight, or age of the animal.

Your landlord cannot ask you to disclose sensitive medical information regarding your disability. There are some types of housing that are exempt from FHA requirements, for example the sale or rental of a single-family house is exempted if the owner doesn’t own more than three units at one time, and a broker was not used. A landlord can also reject an ESA if it poses a threat to other tenants or it would create an undue financial burden for the landlord.

Question #3 – How do I contact ESA Doctors to work with an LMHP and quality for an ESA Letter?

The process is simple.

  1. You will start by completing the ESA Questionnaire and submitting your order (travel, housing, or both).
  2. You will then receive an email confirming your order receipt.
  3. In the next few business days, an LMHP will be in touch with you directly via email or phone. Each LMHP has their own policy so look out for their message.

You are always welcome to email ESA Doctors to check in on your order or to ask any questions.


Click here to get started on qualifying for your ESA letter.

Question #4 – What if I do not want to pay for the housing and travel fees, but I do not actually need an ESA?

Okay, this is NOT a common question but it is important for us to talk about it. You will not be approved for an ESA letter if you do not have an actual need for an ESA. ESA Doctors is a legitimiate company and take Federal ESA rules seriously. It is important that you only contact ESA Doctors if you genuinely need help – the LMHPs we work with strictly provide approval only for valid ESA owners. The LMHPs abide by all rules of professional conduct and will only recommend an ESA if they feel that in their judgment an ESA would alleviate symptoms relating to a mental or emotional disability. If you are unsure if you qualify, please see below for a list of some disabilities that may qualify you for an ESA.

  • Depression
  • Anxiety
  • Seasonal Affective Disorder
  • Post-Traumatic Stress Disorder
  • Phobias
  • Obsessive-compulsive disorder

If you believe you are suffering from a mental or emotional disability or have been previously diagnosed with a condition, you may be a good candidate for an emotional support animal. ESA Doctors is an online platform and technology company, we cannot approve you for an ESA, only the LMHP you work with can. Share your experience with the LMHP through the ESA questionnaire and they will assess your individual situation and make a professional recommendation.

If you suffer from suicidal depression, we are not the best option to assist you. This is not because we do not feel you would benefit from an ESA. Instead, it would be better for your long-term health to seek support from a local therapist you can visit regularly. If you are experiencing a medical emergency or feel you might hurt yourself or someone else, you should call 911 or go straight to an emergency room. You can also reach the National Suicide Prevention Lifeline at 1-800-273-8255 (TALK). You should never be afraid to reach out and ask for help – there are people that care about your well-being and medical professionals that can aid you. Your life and happiness are of utmost importance to us.

Question #5 – My landlord or airline has an additional form and wording they need, can you help me?

Yes, no problem at all! We have a special service available to clients who are approved for an ESA through ESA Doctors. If you are approved for an ESA letter, you will be emailed a digital copy (no additional fee). You will then submit your document(s) to the airline or landlord for their feedback. They will then inform you if they require anything else. Your ESA letter is generally sufficient by itself to qualify for accommodation of an ESA. However, if your landlord or airline has an additional form they want you to submit or they want the wording in your letter modified, your LMHP in most cases can assist for an extra document fee.

Please keep in mind, landlords are often unaware of ESA rights and may attempt to “reject” your ESA based on faulty reasoning. They cannot legally reject an ESA unless they meet a few very specific circumstances where a landlord can legally reject an ESA. A landlord can deny reasonable accommodation for your ESA if they can demonstrate that your ESA is harmful to the other tenants or would create an undue financial burden. For example, if your landlord rejects your ESA because your ESA bit another tenant, they have a valid reason to reject your ESA request. Before you submit your ESA letter to your landlord, we recommend that you read up on your federally protected rights as an ESA owner so they cannot bully you with distorted or made up regulations and standards.

Start your questionnaire now to see if you qualify for an emotional support animal.


With Love and Support